We at First Aid Emergency Kits make it a goal to leave a customer satisfied. We work hard to make sure that every order is correct and sent out in a timely manner.

Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. A refund less a 15% restocking fee will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded. If the item(s) is defective, we will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit. If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 by UPS.

Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products will not be issued.